One Thing or Two on SLAs and KPIs

Rem tene verba sequentur Cato Recently, there has been a lot of discussion about Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), although not always with due attention and accuracy. Specifically, some suggest that the two concepts are very closely related, while only a loose connection exists, thus offering an incorrect and distorted view of them, especially from the […]

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